Privacy Policy

1. Introduction

Welcome to CLAW3D ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our open-source 3D virtual office platform, our managed hosting services, and our website at claw3d.ai (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account for our hosting services, we collect your name, email address, and password.
• Billing Information: For paid hosting plans, we collect payment information through our secure payment processor. We do not store complete credit card numbers on our servers.
• Contact Information: When you contact us or submit feedback, we collect your name, email address, and the content of your message.
• Hosted Content: If you use our managed hosting services, we store the configurations, AI agent data, and workspace settings you upload to our platform.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our Services, including pages visited, features used, and time spent on the platform.
• Device Information: We collect information about your device, including browser type, operating system, and device identifiers.
• Log Data: Our servers automatically record information including your IP address, access times, and referring URLs.
• Cookies: We use cookies and similar technologies to maintain sessions and improve your experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services, including our hosting platform
• Process transactions and manage your hosting subscriptions
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends to improve user experience
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

4. Hosting Services Data

When you use our managed hosting services, we handle your data with special care:

• Data Isolation: Your hosted workspace data is logically separated from other customers' data.
• Data Retention: We retain your hosted data for as long as your account is active. Upon account termination, your data will be deleted within 30 days unless legally required to retain it.
• Backups: We perform regular backups of hosted data to ensure availability and disaster recovery.
• AI Agent Data: Any AI agent configurations, conversation logs, or task data you store on our hosting platform remains your property. We do not access or use this data except to provide the Services or as required by law.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our Services (e.g., payment processors, cloud hosting providers, analytics services).
• Legal Requirements: When required by law, subpoena, or other legal process.
• Protection of Rights: To protect the rights, property, or safety of CLAW3D, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Monitoring for suspicious activities

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications at any time.

To exercise these rights, please contact us at privacy@claw3d.ai.

8. Open Source Software

CLAW3D is open-source software. If you self-host CLAW3D, this Privacy Policy does not apply to your self-hosted instance. You are responsible for implementing your own privacy practices and policies for any data processed by your self-hosted installation.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: